Can I replace an item?

 For broken, damaged or wrong products, you can ask for a replacement, which will take 3 – 5 days to be re-delivered at the recipient’s address.

Note: We need an Opening video of the Parcel with proper packing and shipping label in case of Broken and Damaged Product Recieved



In case of returns, the refund will work in the following manner:

For broken, damaged or wrong products, you can either ask for a refund to your card, wallet or account which you originally used to make the payment. The complaint needs to be supported by a picture & Video of the Package in proper packed condition.

Personalized products are Non-Returnable. is NOT liable to compensate in any form for any “Couriered” order in the following cases:

If the complaint is made after 10 days of the delivery date.

If the products are delivered to an incorrect address provided by the sender.

Unsuccessful delivery due to the recipient not being available at the address provided by the sender at the time of delivery.

If the recipient refuses to accept the product

Can I Cancel my Order
Order with personalized/customized products won’t be cancelled once it is processed. Your order with standard products can be cancelled if it has not already been dispatched. We usually process all orders within a couple of hours of it being placed, and dispatch on the same day.  So, in case you would like to cancel the order, please get in touch with us at the earliest.You can call our customer care at +91 9999 17 1136. You can also write to us at In case of legitimate cancellations, we will process your refund within 24 hours of cancellation.

No, we do not provide COD option for a simple reason that the sender of the gift (who buys the gift & is responsible for the payment) is invariably different from the recipient of the gift.

Memorycart provides a wide variety of payment options ranging from cards to wallets. Below is a complete list of payment options that you can use at Memorycart:

 Credit cards: We accept all credit cards including Visa, Master, Maestro & American Express. We also accept all domestic & international credit cards

 Debit cards: We accept all debit cards including Visa, Master & Maestro. We also accept all domestic & international debit cards

 Internet banking: We accept net banking payments for all domestic accounts. We do not have net banking facility for international accounts

 If you face any payment related issues, please immediately call our customer care at +91 9999 17 1136

Our complete website is secured by an SSL encryption. The green bar that appears in your browser address bar shows ‘https’ which highlights a secure connection rather than a normal ‘http’ connection. All your data and transaction related details are accepted through the SSL protocol ensuring high level of security. We suggest that you avoid sharing details of your MEMORYCART account or your card details with anyone.